Let us respond to requests efficiently and serve you better! This support ticket system assigns a ticket number to your support request. If you already filed a ticket, you may use the number to track the status of your request. A valid email address is required to submit a ticket.
We recommend UP Diliman constituents to access our support ticket system using their DilNet account (@upd.edu.ph) when opening a ticket.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket.
helpdesk.ilc.upd.edu.ph is now the official address of ILC Diliman's Online Helpdesk.
Copyright © 2011-2021 Interactive Learning Center Diliman. All rights reserved.
• For inquiries about ILC Diliman services (e.g. UVLe) or recommended applications (e.g. Zoom, Google Meet, Google Drive, Powerpoint etc.), please contact ILC Diliman via helpdesk.ilc.upd.edu.ph.
• For inquiries about DilNet account or creation of a UP Mail account, please contact UP Computer Center at firstname.lastname@example.org.
• For inquiries about Microsoft 365 for UP faculty/students, please contact ITDC at email@example.com. To request a Microsoft 365 account, answer this form: bit.ly/office365request.
• For inquiries about google classroom, please use support.google.com.