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Acceptable Use Policy

Welcome to the ILC Diliman Helpdesk

Let us respond to requests efficiently and serve you better! This support ticket system assigns a ticket number to your support request. If you already filed a ticket, you may use the number to track the status of your request. A valid email address is required to submit a ticket.

Sign in using DilNet Account

We recommend UP Diliman constituents to access our support ticket system using their DilNet account (@upd.edu.ph) when opening a ticket.


Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket.

ILC Helpdesk Advisory

helpdesk.ilc.upd.edu.ph is now the official address of ILC Diliman's Online Helpdesk.

Copyright © 2011-2020 Interactive Learning Center Diliman. All rights reserved.

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FOR YOUR INFORMATION:


For inquiries about ILC Diliman services (e.g. UVLe) or recommended applications (e.g. Zoom, Google Meet, Google Drive, Powerpoint etc.), please contact ILC Diliman via helpdesk.ilc.upd.edu.ph.


For inquiries about DilNet account or creation of a UP Mail account, please contact UP Computer Center at helpdesk@upd.edu.ph.


For inquiries about Microsoft 365 for UP faculty/students, please contact ITDC at helpdesk@up.edu.ph. To request a Microsoft 365 account, answer this form: bit.ly/office365request.


For inquiries about google classroom, please use support.google.com.